Refund Policy
Last Updated: March 31, 2026 | Effective Date: March 31, 2026
1. Introduction
audit.domains ("we," "us," or "our") is committed to customer satisfaction. This Refund Policy explains your rights regarding refunds for our subscription services. This policy is designed to comply with Square's refund policies, which allow customers to cancel their agreement and return the product within 14 days of purchase.
2. 14-Day Money-Back Guarantee
In accordance with Square's refund policies, you have the right to cancel your subscription and receive a full refund within 14 days of your initial purchase.
This 14-day refund period begins on the date of your initial subscription purchase. During this period, you may cancel your agreement and return the product for a full refund, no questions asked.
This refund policy is an effective measure to avoid chargebacks and the fees that these incur, as required by Square's terms. We follow this process to ensure a fair and transparent experience for all customers.
3. Refund Eligibility
3.1 Eligible for Refund
- Initial subscription purchases within 14 days of purchase date
- Subscriptions that have not been used excessively (see Section 3.2)
- Subscriptions purchased directly through our website or Square
3.2 Refund Limitations
While we honor the 14-day refund policy, refunds may be limited or denied if:
- You have used more than 1,000 domain appraisals during the refund period (excessive usage)
- You have violated our Terms of Service
- You are requesting a refund for a subscription renewal (not the initial purchase)
- You have already received a refund for a previous subscription
4. How to Request a Refund
To request a refund, please follow these steps:
- Email us: Send a refund request to [email protected] with the subject line "Refund Request"
- Include your information: Provide your account email address and the date of purchase
- State your reason: While not required, you may optionally provide a reason for the refund request
- Wait for confirmation: We will process your request within 2-3 business days
Alternative Method: You may also request a refund by contacting our support team directly at [email protected].
5. Refund Processing
5.1 Processing Time
Once your refund request is approved:
- Refunds are typically processed within 2-3 business days
- You will receive an email confirmation when the refund is processed
- The refund will be issued to the original payment method used for the purchase
5.2 Refund Amount
If approved, you will receive a full refund of the amount you paid for the subscription, including any applicable taxes. The refund will be issued in the same currency as your original payment.
5.3 Account Access After Refund
Once your refund is processed, your subscription will be cancelled immediately and your account will be downgraded to the free plan. You will lose access to premium features but may continue using the free tier features.
6. Subscription Renewals
The 14-day refund policy applies only to your initial subscription purchase. Subscription renewals are not eligible for refunds under this policy, as they are considered continuation of service rather than new purchases.
However, you may cancel your subscription at any time to prevent future renewals. Cancellations take effect at the end of your current billing period, and you will retain access to premium features until that time.
7. Cancellation vs. Refund
It's important to understand the difference:
- Cancellation: Stops future billing but does not provide a refund for the current billing period. You retain access until the end of the paid period.
- Refund: Returns your payment and immediately cancels your subscription. You lose access to premium features immediately upon refund processing.
To cancel without a refund, you can do so through your account settings. To request a refund, follow the process outlined in Section 4.
8. Chargebacks
We strongly encourage you to contact us directly for refund requests rather than initiating a chargeback with your bank or credit card company. Chargebacks can result in additional fees and complications for both parties.
If you have concerns about your purchase, please reach out to us at [email protected] and we will work with you to resolve the issue. Our 14-day refund policy is designed to make the refund process straightforward and avoid the need for chargebacks.
9. Special Circumstances
9.1 Service Interruptions
If our service experiences significant downtime or technical issues that prevent you from using the service for an extended period, we may offer partial refunds or service credits at our discretion.
9.2 Billing Errors
If you believe you were charged incorrectly, please contact us immediately at [email protected]. We will investigate and correct any billing errors promptly.
10. Contact Information
For refund requests or questions about this policy, please contact us:
audit.domains - Support
Email: [email protected]
Response Time: We typically respond to refund requests within 24-48 hours during business days.
11. Changes to This Refund Policy
We may update this Refund Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of our service after changes constitutes acceptance of the updated policy. However, any refund requests made before policy changes will be processed according to the policy in effect at the time of your purchase.
Your Rights
By purchasing a subscription from audit.domains, you acknowledge that you have read and understood this Refund Policy. You understand that you have the right to cancel your agreement and return the product within 14 days of purchase, in accordance with Square's refund policies. If you have any questions or concerns, please do not hesitate to contact us at [email protected].